Privacy Policy

Last updated: July 23, 2026

At Lucky Tile ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, subscribe to our emails, or contact us, we may collect the following information:

Information You Provide

Name
Email address
Shipping and billing address
Phone number (if provided)
Payment information (processed securely through third-party payment providers)
Order details and purchase history
Information you provide when contacting customer support

Information Collected Automatically

When you browse our website, we may automatically collect certain information, including:

IP address
Browser type and device information
Website pages visited
Time spent on our website
Cookies and similar tracking technologies
Information about how you interact with our website

This information helps us improve our website, understand customer behavior, and provide a better shopping experience.

2. How We Use Your Information

We use your personal information for the following purposes:

Processing and fulfilling your orders
Shipping products and providing delivery updates
Communicating with you about your orders
Responding to customer support requests
Sending marketing emails and updates when you have subscribed or provided consent
Improving our website, products, and customer experience
Understanding website traffic and customer preferences
Preventing fraud and maintaining website security
Showing relevant advertisements and measuring advertising performance

3. How We Share Your Information

We do not sell your personal information.

We may share your information with trusted third-party service providers who help us operate our business, including:

Shopify

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to sell products, process orders, and manage customer information.

Payment Providers

Payment information is processed securely by third-party payment providers. We do not store your complete payment card information.

Shipping Providers

We share necessary information with shipping carriers and fulfillment partners to deliver your orders, including your name, shipping address, and contact information.

Email Marketing

We use Omnisend to manage email communications, newsletters, promotional messages, and customer updates. If you subscribe to our emails, your information may be processed through Omnisend.

Analytics and Advertising Providers

We may use services such as Google Analytics and Meta Pixel (Facebook Pixel) to understand website activity, measure advertising performance, and provide more relevant advertisements. These companies may collect information through cookies and similar technologies according to their own privacy policies.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to keep our website functioning properly, remember customer preferences, analyze website traffic, understand how visitors use our website, measure advertising effectiveness, and provide personalized marketing experiences.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect some website functionality.

5. Marketing Communications

If you choose to subscribe to our emails, we may send you updates about new products, product launches, promotions, and news and announcements.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us.

6. Data Retention

We retain personal information only for as long as necessary to complete transactions, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we will take reasonable steps to delete or anonymize it.

7. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These rights may include requesting access to the personal information we hold about you, requesting correction of inaccurate information, requesting deletion of your personal information, opting out of marketing communications, and requesting information about how your data is collected and used.

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to request information about personal data collected, disclosed, or sold. Lucky Tile does not sell personal information.

To make a privacy request, contact us using the information below.

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

9. Data Security

We take reasonable measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. International Visitors

Although Lucky Tile primarily serves customers in the United States, visitors from other locations may access our website. By using our website, you understand that your information may be processed and stored by service providers located in different countries.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, or legal requirements. Any updates will be posted on this page with the revised "Last updated" date.